Work Environment:
- Worked from Home / West Area
- Working hours : 9am – 5:30pm (Flexi Hours)
Responsibilities:
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- Manage customers’ enquiries on orders, deliveries and products
- Provide delightful customer experience through email, phone, messaging and social media touch-points
- Monitor and follow up on customers’ feedback, requests, claims and delivery requirements
- Provide suitable product recommendations and advice as when needed
- Process daily customer orders, issuing invoices when delivery completed.
- Issued POs to and liasing with designated suppliers on delivery.
- Liaise with customers and suppliers on out-of-stock arrangements, returns and exchanges of defects.
- Monitor the daily delivery status , managed and update delivery status to customers.
- Assist in product listing, orders' fulfilment and shipping arrangement when needed.
- Any other administrative work as assigned by the General Manager.
Requirements:
- Adaptable to fast changing environment
- Responsible, focused & motivated team player with a positive attitude
- Possess good analytical and communication skills
- Self discipline and committed to complete daily job task in a work from home environment.
- Good interpersonal and communication skills
- Experience in Xero System is preferred but not a must.
- Experience with Microsoft Office (Word , Powerpoint, Excel)
- English & Chinese language is a must as need to liase with oversea customers & vendors
Note: This is a remote-working position that required high self discipline
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