Τοποθεσία Μαρούσι 3 ώρες πριν Ημ. ανάρτησης 3 ώρες πριν Με κάποια εμπειρία Επίπεδο εμπειρίας Με κάποια εμπειρία Πλήρης απασχόληση Τύπος απασχόλησης Πλήρης απασχόληση Αναλυτής / BI Κατηγορία θέσης Αναλυτής / BI
WATT + VOLT , a MYTILINEOS company, the leading private energy company in Greece, is currently seeking to hire a CRM Analyst who will be responsible for development, execution, and continuous refinement of multi-channel Consumer Relations and the development of programs, and Consumer Relation strategies (or implementing improvements to the CRM processes, proposing methods to acquire and retain customers and participating in growth campaigns).
Responsibilities
Building, maintaining and evaluating Life Cycle Management Campaigns through all touch points (Retail/ Telemarketing/ Customer Care/ SMS/ Whats App)
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Assisting in reducing churn metrics and increasing multi product penetration and NPS to the customer base
Assisting in achieving an omnichannel experience to our customers base (CC/ Bots/ Chat)
Creating Customer Base KPIs in order to reduce churn and increase NPS and Customer Base net adds
Monitoring operational KPI's and performance metrics about customer experience and building bonus scheme models to achieve the appropriate Team efficiencies
Administer the day to day of our CRM, including but not limited to, creating accounts and login credentials, reports and dashboards, as well managing workflows and marketing activity integrations
Working closely with our sales and marketing departments to define and document opportunities to enhance the platform and its integrated systems
Proactively engage on continuous improvement efforts and coordinate the evaluation, scope and completion of new development requests
Requirements
BSc in Mathematics, Statistics or Computer Science
MSc in Business Administration will be considered an asset
Working experience up to 3-4 years in Customer Base Management/ Data Mining / Campaigning field
Working experience in Energy, Telecommunications or Banking sector, will be considered an asset
Experience with CRM and Reporting applications
Experience in working with large datasets
Very good knowledge of relational databases (SQL etc.) and IBM Modeler (or other datamining tool)
Excellent knowledge of MS Office
Excellent command of the English language, both written and oral
Highly analytical and numerical skills
Strong interpersonal and active listening skills
Excellent organizing, structuring and planning skills
Ability to handle multiple tasks simultaneously
Ability to work independently and as part of a team
Click here to learn more about our WATTVOLTers!
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