- Effectively handle requests from guests, companies, travel agents via phone or emails while ensuring guest satisfaction.
- Convert as many of reservation requests into confirmed reservations, then carefully input the booking information into reservation system.
- Building package suitable to guest requests, making reservation of other service (visa, transfer, tickets, tours) based on guest’s booking/requests.
- Propose promotion programs/package for increase sales of rooms and revenue.
- Meet target on monthly revenue (on both averaged daily room rate and occupancy rate).
- Assists with all Front Desk duties such as processing room reservations, guest’s check-ins/check-outs, cancellations, payment etc.
- To ensure that all reservations are recorded following established procedures with full and clear information and that they are inputted accurately and promptly onto the system.
- To exercise effective listening to capture relevant information and provide a premium experience for the guest
- To liaise with all departments to ensure the best service is provided to our customers.
- To ensure that all work meets company standards and is according to training given; all function paperwork must be accurate and complete, including, guest preferences, booking supplements and payment details.
- To undertake general administration duties.
- To observe the Company’s rules and procedures and carry out any reasonable request made by their Manager, Supervisor or the Duty Manager.
- Undertake any other duties as dictated by the Hotel’s Management from time to time
$ads={2}
$ads={1}