Source to Pay Global Process Owner Solution Center, Novartis, Prague, Czech Republic
1 unique opportunity to join our S2P Team.
Your key responsibilities:
Your responsibilities include, but are not limited to:
1 unique opportunity to join our S2P Team.
$ads={1}
Your key responsibilities:
Your responsibilities include, but are not limited to:
- Develop and implement global customer service strategies, policies, and procedures to ensure efficient and effective support for suppliers and buyers.
- Serve as the primary point of contact for escalated customer service issues, providing expert guidance and resolutions.
- Collaborate with cross-functional teams to identify areas for process improvement and implement solutions to enhance customer satisfaction and operational efficiency.
- Utilize Service Now platform to manage and track customer service requests, ensuring timely and accurate responses.
- Drive the adoption and optimization of chatbot technology to streamline customer interactions and enhance the overall user experience
- Monitor key performance indicators (KPIs) related to customer service, analyze trends, and implement corrective actions when necessary.
- Develop and deliver comprehensive training programs to customer service teams, ensuring a high level of knowledge and proficiency.
- Analyze and improve customer service processes to optimize efficiency and effectiveness.
Commitment to Diversity & Inclusion:
Novartis is committed to building an outstanding, inclusive work environment and diverse teams representative of the patients and communities we serve.
Minimum requirements
What you’ll bring to the role:
You’ll receive:
Monthly pension contribution matching your individual contribution up to 3% of your gross monthly base salary; Risk Life Insurance (full cost covered by Novartis); 5-week holiday per year; (1 week above the Labour Law requirement) ; 4 paid sick days within one calendar year in case of absence due to sickness without a medical sickness report; Cafeteria employee benefit program – choice of benefits from Benefit Plus Cafeteria in the amount of 12,500 CZK per year; Meal vouchers in amount of 105 CZK for each working day (full tax covered by company); Company Car / Car Allowance; MultiSport Card;. Find out more about Novartis Business Services: https://www.novartis.cz/
Why consider Novartis?
766 million lives were touched by Novartis medicines in 2021, and while we’re proud of this, we know there is so much more we could do to help improve and extend people’s lives.
We believe new insights, perspectives and ground-breaking solutions can be found at the intersection of medical science and digital innovation. That a diverse, equitable and inclusive environment inspires new ways of working.
We believe our potential can thrive and grow in an unbossed culture underpinned by integrity, curiosity and flexibility. And we can reinvent what's possible, when we collaborate with courage to aggressively and ambitiously tackle the world’s toughest medical challenges. Because the greatest risk in life, is the risk of never trying!
Imagine what you could do here at Novartis!
Join our Novartis Network If this role is not suitable to your experience or career goals but you wish to stay connected to learn more about Novartis and our career opportunities, join the Novartis Network here: https://talentnetwork.novartis.com/network
Accessibility and accommodation:
Novartis is committed to working with and providing reasonable accommodation to all individuals. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the recruitment process, or in order to receive more detailed information about the essential functions of a position, please send an e-mail to
- 5+ years of experience in customer service, Service Now, and process improvement as lead of customer area
- Strong project management skills, with the ability to manage multiple projects simultaneously.
- Excellent communication and interpersonal skills, with the ability to collaborate with cross-functional teams.
- Proven experience in developing and implementing strategies to improve customer service processes.
- Ability to identify opportunities to improve the adoption of chatbot technology.
You’ll receive:
Monthly pension contribution matching your individual contribution up to 3% of your gross monthly base salary; Risk Life Insurance (full cost covered by Novartis); 5-week holiday per year; (1 week above the Labour Law requirement) ; 4 paid sick days within one calendar year in case of absence due to sickness without a medical sickness report; Cafeteria employee benefit program – choice of benefits from Benefit Plus Cafeteria in the amount of 12,500 CZK per year; Meal vouchers in amount of 105 CZK for each working day (full tax covered by company); Company Car / Car Allowance; MultiSport Card;. Find out more about Novartis Business Services: https://www.novartis.cz/
Why consider Novartis?
766 million lives were touched by Novartis medicines in 2021, and while we’re proud of this, we know there is so much more we could do to help improve and extend people’s lives.
We believe new insights, perspectives and ground-breaking solutions can be found at the intersection of medical science and digital innovation. That a diverse, equitable and inclusive environment inspires new ways of working.
We believe our potential can thrive and grow in an unbossed culture underpinned by integrity, curiosity and flexibility. And we can reinvent what's possible, when we collaborate with courage to aggressively and ambitiously tackle the world’s toughest medical challenges. Because the greatest risk in life, is the risk of never trying!
Imagine what you could do here at Novartis!
Join our Novartis Network If this role is not suitable to your experience or career goals but you wish to stay connected to learn more about Novartis and our career opportunities, join the Novartis Network here: https://talentnetwork.novartis.com/network
Accessibility and accommodation:
Novartis is committed to working with and providing reasonable accommodation to all individuals. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the recruitment process, or in order to receive more detailed information about the essential functions of a position, please send an e-mail to
Division
Finance
Business Unit
Global Finance
Country
Czech Republic
Work Location
Prague
Company/Legal Entity
NOV CZE
Alternative Country 1
India
Functional Area
Audit & Finance
Job Type
Full Time
Employment Type
Regular
Shift Work
No
Early Talent
No
$ads={2}
