- Monitor and action emergency and non-emergency signals.
- Phoning of the Premises/ Clients/ Key holders.
- Recording all relevant information into the activations by means of computer.
- Record and report all incidents and accidents to the senior on duty.
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Ensure all relevant administrative work and handled signals are completed.- Monitoring and action of vehicle violations.
- Updating of timesheets.
- Report any faults to the appropriate authority on duty.
- Not abuse the use of company telephones for private telephone calls.
- Effective use and compliance of safety and zero harm standards.
- Responsible for a clean and tidy workstation.
- Telephonic assistance with any problems or complaints.
- Updating of client information i.e. holiday instructions/other client information to be given to monitoring Associate IV/V
- Reporting of any faulty alarm systems through the appropriate channel(s)
- Sales leads to be recorded and reported through the appropriate channel(s)
- Have sound knowledge about all facets pertaining to your position
- Attend all required meetings and training sessions
- Not abuse company telephone for private calls
- Ensure SOPs are adhered to always
- Standing Operating Procedures must be upheld
- Meeting and keeping on agreed upon service level and performance targets
- High standard of service must be upheld
- Ensure SOPs are adhered to always
- Assisting with other ad-hoc tasks and projects as and when required
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