PRIMARY PURPOSE:
As a VIP Lounge Representative, you will set the stage for guest experience with your welcoming smile and service. By understanding their unique stories and needs, you will own their experience to create WOW moments and memories they will carry with them far beyond their stay with us.
PRINCIPAL DUTIES AND RESPONSIBILITIES:
- Answer questions, facilitate guest reservations and verify if special requests/amenities were delivered.
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Ensure the VIP check-in/out process is efficient and flawless while facilitating an excellent working relationship between the property and the guest.- Resolve guest bills with casino hosts for any additional food, beverages or show tickets.
- Ensure correct charges and credits are posted, collect payments, handle cash and credit transactions, and demonstrate responsibility in balancing all cash and cash equivalent transactions using property cash handling procedures.
- Open the VIP lounge daily by following department standards including but not limited to: running VIPR reports for limo arrival and departure information and assigning rooms for VIP arrivals.
- Close the VIP lounge daily by following department standards including but not limited to: ensuring guest rooms are assigned, amenities sent, take prepared keys to the front desk, run next day arrival reports, forwarding phones and locking the VIP lounge.
MINIMUM REQUIREMENTS:
- High school diploma or equivalent
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