Job Descriptions:
1. Supports with the preparation of quotations e.g. by gathering the necessary information and calculations for quotation creation.
2. Supports the preparation of a 'Request for Quote' towards Commercial Sales Support.
3. Gives first level support for sales-related inbound customer inquiries. Records, tracks and - if applicable - forwards (technical) customer inquiries to Field / Inside Sales or Commercial Sales Support.
4. Follows up with customers (if delegated by Field / Inside Sales).
5. Clarifies or forwards open issues from internal / external customers.
6. Coordinates internal inquiries and acts as interface between Field / Inside Sales and other departments (operative or Service Functions, e.g. COP).
7. Supports Field / Inside Sales staff with administrative tasks (e.g. SAP / office management like travel expense accounting, material orders).
8. Schedules meetings with customers for field sales staff incl. travel bookings.
9. Analyses data, conducts research, creations reports for the Field / Inside Sales staff; creates customer profiles.
Job Requirements:
1. Fluent in area language.
2. User knowledge in MS Office, Salesforce.com.
3. Hands-on mentality.
4. Excellent time management and prioritization skills.
5. Pronounced (self-)organization skills.
6. Strong rhetorical skills over the phone.
