Patrique Mercier Recruitment in collaboration with Imperial Brands Hellas, a member of the multinational tobacco products group, is looking for talent to join a vibrant customer service team to provide customers with useful advice that meets their needs, on the new products generation, myblu™, PULZE & iD.
Join a team dedicated to providing top customer experience and at the same time build your professional network, improve your communication skills, and enrich your CV with notable work experience.
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Job Description- Handle incoming calls, as well as chat, social media & email communications with customers or people interested to find out more about new products myblu™, PULZE & iD
- Resolve customer inquiries, provide support on technical issues, as well as product information
- Provide advice about the products via outbound calls, to new and existing customers, aiming to optimize the use of myblu™, PULZE & iD products
- Guide customers for purchases through the online store
- Stay up to date on new products, marketing initiatives, and policy/regulatory changes
- Provide excellent customer experience
Prerequisites
- High school diploma or equivalent
- Excellent knowledge of German (both verbal and written)
- Good English language skills
- Computer literacy (MS Windows, Internet applications, etc.)
- A positive mindset and pleasant personality
- Willingness to train and learn new skills, integrity, and passion for learning
- Accountability when handling sensitive information
- Previous working experience in a similar customer service position will be considered as an advantage
What we offer:
- Complete relocation support (we will cover all the costs from the moment you leave your house until the moment you are ready to rent your first home in Greece)
- Competitive monthly salary + 2 extra salaries per year
- Health care discounts and benefits – extra private healthcare benefits on top of standard public insurance
- Numerous perks and discounts
- Fully paid training
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