Customer Enrollment Specialist Job Description
We are looking for a responsible and organized customer enrollment specialist to advise and guide candidates in the enrollment process. The enrollment specialist will be responsible for assessing applications, handling documentation, collecting information, entering data and providing customer service.
To be successful as an enrollment specialist you should be able to assess the eligibility of candidates for specific programs, make recommendations and maintain meticulous records. An outstanding candidate will demonstrate exceptional communication skills and have a high standard of accuracy.
Customer Enrollment Specialist Responsibilities:
- Handling questions, issues and providing detailed information on requirements, processes, and policies.
- Collecting information and qualifying candidates for programs, services or courses.
- Ensuring that applications are completed correctly and that the required supporting materials have been provided.
- Entering, updating and reviewing data and records.
- Providing guidance and recommendations to applicants and prospective candidates.
- Corresponding with applicants and prospective candidates.
- Processing enrollments and dis-enrollments.
- Assisting with billing and payment processing.
- Conducting information sessions.
Customer Enrollment Specialist Requirements:
- High school diploma/GED required.
- Degree preferred.
- Experience in the relevant field.
- Customer service experience is beneficial.
- Excellent communication skills, both verbal and written.
- Strong organizational and time management skills.
- High level of accuracy and attention to detail.
- Ability to multitask and prioritize.
- Excellent administrative skills.
- Strong computer skills and knowledge of database and relevant software programs.
Job Types: Full-time, Permanent
Salary: $45,000.00-$55,000.00 per year
Benefits:
- Company events
- Discounted or free food
- Flexible schedule
- On-site gym
- On-site parking
- Paid time off
- Store discount
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- Morning shift
Supplemental pay types:
- Bonus pay
- Overtime pay
- Signing bonus
- Tips
Education:
- Secondary School (preferred)
Experience:
- Customer support (preferred)
Shift availability:
- Day Shift (preferred)
Work Location: In person
