Permanent TSB is one of Ireland's leading retail and SME banks, with an innovative range of products and services powered through an evolving digital landscape, our focus is centred on ensuring we deliver what our customers, colleagues and communities need to be successful.
Reporting to the Collections Administration Assistant Manager, the successful applicant will be responsible for the support tasks for the Administration & Support area including customer correspondence, report printing, posting transactions and processing invoices, loan sale queries and the deceased account updates.
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The administration of these cases is subject to the terms and legislation contained within the relevant acts & codes, while also adhering to the Company¿s internal policies and procedures.
Responsibilities:
- Meet individual performance targets
- Ensure policies and procedures are adhered to at all times
- Comply fully with the Bank processes and procedures
- Comply fully with the industry regulatory procedures directly relating to the Bank
- Ensure all SLA¿s are met
- Ensure QA results are kept above 85%
Requirements:
- Proven track record in the delivery of customer service
- Knowledge of the Code of Conduct on Mortgage Arrears (CCMA);
- Mortgage Arrears Resolution Process (MARP),
- The Consumer Protection Code (CPC)
- The Minimum Competency Code (MCC)
- How to apply these through interaction with the Bank¿s customers
This is a Permanent role based in Permanent TSB's St. Stephen¿s Green,Dublin .
Is this you?
Please apply online on our website or via the apply link of this role. Your application will be sent through to our Talent Acquisition team and they will be in touch regarding your application. We reserve the right to draw up a shortlist for interview. The Bank understands the importance of a consistent and relentless focus on championing diversity and inclusion. We aim to attract, recruit, and retain individuals with diverse backgrounds, skills, competencies and abilities to work collaboratively to enhance the service we provide to all of our customers and the communities we serve.
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