Join the Dynamic Team at GEMS as a Client Liaison Officer!
GEMS is currently recruiting 6 exceptional individuals to join our team as Client Liaison Officers in various provinces. As a Client Liaison Officer, you will play a crucial role in our organization, reporting directly to the Team Leaders and becoming an integral part of our Client Liaison Division. This is an exciting opportunity to make a difference and provide valuable support to our esteemed members. The positions are based in the following provinces:
- Eastern Cape, Sarah Baartman District (Bedford, Cookhouse, Somerset East, Jansenville, Aberdeen, Graaf Reinet, and Middelburg).
- Eastern Cape, Chris Hani District (Cofimvaba, Ngcobo, Elliot, Lady Frere, Cala, Dordrecht, and Sterkstroom).
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Eastern Cape, Joe Gqabi District (Aliwal North, Sterkspruit, Maclear, Burgersdorp, Barkley East, etc).- Northern Cape, Kimberly
- Mpumalanga, Nelspruit
- North West, Mahikeng
We offer a competitive remuneration package that is negotiable based on qualifications and experience. As a Client Liaison Officer, you will play a crucial role in supporting our Team Leaders and implementing key performance areas (KPAs) to ensure excellent service delivery. Your responsibilities will include:
- Visiting, interacting, and assisting members in departments and other public service offices.
- Facilitating meetings and one-on-one sessions to resolve administrative issues.
- Handling Scheme correspondence and following up on outstanding information or documents.
- Assisting the marketing service provider at events and addressing member queries.
- Resolving queries promptly and maintaining records for reporting purposes.
- Building positive relationships with Scheme members and stakeholders.
- Ensuring effective communication between members and the Scheme.
- Providing ad hoc information and utilizing your extensive Scheme knowledge.
- Using computer systems proficiently to resolve member queries.
- Promoting the Scheme to potential members and facilitating enrollment.
To excel in this role, you should meet the following qualifications:
- Matric (Grade 12) and a post-matric qualification at an NQF Level 5.
- RE5 qualification is required.
- Minimum of 2 years industry experience.
- Strong administrative and planning skills.
- Passion for customer service excellence.
- Self-motivated, proactive, and detail-oriented.
- Excellent interpersonal and communication skills.
- Ability to work well within a team.
- Valid driver's license and access to your own car.
At GEMS, we value integrity and conduct pre-employment assessments for all our employees. Your information provided during the application process may be shared with third parties for vetting purposes and will be stored by GEMS for a period of 5 years. We are committed to employment equity and will give preference to underrepresented groups as per our employment equity plan.
Join us in our mission to provide exceptional healthcare benefits to public service employees. Be part of a team that values your skills, promotes growth, and makes a positive impact on society. Apply today!
